Privacy policy

Last updated: November 25, 2025

At RIMAN Australia, we are committed to protecting your personal information and respecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.

This website is operated by an independent RIMAN distributor in Australia. All product listings, orders and customer support provided here are managed directly by the distributor. At rimanaustralia.com, we take your privacy seriously. This Privacy Policy outlines how we collect, use, share and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

Information You Provide

Name
Email address
Phone number
Postal or billing address
Order and payment details (processed via secure third-party providers)
Account details such as username, password and preferences (if you create an account)
Any information shared when contacting customer service

Information Collected Automatically

We automatically collect certain technical data when you browse our website, including:

IP address and browser type
Device information
Pages viewed and time spent on site
Referral source

This information is collected through cookies, pixels and analytics tools to improve your experience.

Information from Third Parties

We may receive information from:

Payment platforms such as Stripe or PayPal
Ecommerce platforms such as Shopify or Squarespace
Advertising and marketing partners such as Google or Meta
All information received from third parties is handled in line with this policy.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Send order, payment and shipping updates
Provide customer service
Improve and personalise your website experience
Send marketing emails (only if you opt in)
Protect our website and prevent fraud

We do not sell your personal information.

3. Cookies and Tracking Technologies

We use cookies to:

Remember your preferences (e.g. items saved in your cart)
Support basic website functions
Analyse site traffic and performance
Display relevant advertising

You can disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

4. How We Share Your Information

Your information may be shared with trusted partners, including:

Payment processors
Delivery and logistics partners
Website hosting and cloud service providers
Analytics and advertising partners
Legal or regulatory authorities when required

We only share what is necessary and ensure partners meet data protection standards. We do not share sensitive information without consent.

5. Your Privacy Rights

Depending on your location, including under Australian privacy law and the GDPR, you may have the right to:

Access your personal information
Correct inaccurate or incomplete information
Delete your information where legally permitted
Withdraw consent from marketing communications
Restrict or object to certain types of processing

To make a request, email us at info@rimanaustralia.com.

6. International Users

If you access our website from outside Australia, your information may be processed in Australia or other jurisdictions. We take steps to ensure international data transfers comply with relevant laws.

We may ask for identity verification before processing your request.

7. Children’s Privacy

Our website is not designed for children under 13, and we do not knowingly collect personal information from minors. If you believe a child has provided information, please contact us so we can remove it.

8. How We Protect Your Information

We take reasonable measures to protect your personal information from loss, misuse and unauthorised access.

However, no online service can guarantee complete security, so please avoid sending sensitive information through unsecured channels.

9. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal and regulatory obligations
Resolve disputes

10. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date. We encourage you to review this page periodically.